Customer Service Advocate

6 days ago


Sorsogon, Bicol, Philippines beBeeSupport Full time $100,000 - $150,000
Job Overview

We are seeking an experienced professional to join our team as a Support Specialist. The ideal candidate will have a strong background in troubleshooting technical issues and providing exceptional customer support.

Key Responsibilities:
  • Resolve complex technical issues with attention to detail and follow-up communication.
  • Troubleshoot SQL, Linux, networking, and VPN-related problems.
  • Collaborate with clients to deliver high-quality solutions and ensure timely updates.
  • Provide flexible support including after-hours and holiday coverage when necessary.
Requirements:
  • A minimum of 4 years' experience in production environments, client support, and database management.
  • Proficiency in Linux OS support and network administration.
  • Familiarity with relational databases such as Oracle and PostgreSQL.
  • Excellent problem-solving skills and effective communication techniques.
Nice to Have:
  • Knowledge of cloud systems, Java/JSP/jQuery, or Salesforce admin expertise.
  • Experience in the utility industry or Smart Grid sector.
  • An ITIL/ITSM certification would be beneficial.


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