
Support Services Representative
2 weeks ago
We are looking for a highly skilled and motivated individual to join our Support team as a Customer Service Specialist. This role involves providing world-class support to our customers, ensuring their satisfaction with the solution and support provided.
The successful candidate will be responsible for:
- Providing fast, professional, and personal support to customers worldwide
- Working on a ticket system and communicating with customers via emails, phone calls, and video calls
- Providing application support on our platform, mainly on configurations and integrations with other CRM platforms
- Doing troubleshooting and ensuring each ticket has been solved
Key Responsibilities:
- Provide timely and effective support to customers
- Collaborate with cross-functional teams to resolve customer issues
- Stay up-to-date with industry trends and developments in CRM and business applications
- Develop and maintain knowledge of our products and services
Requirements:
- Previous experience as a Support Specialist in a SaaS B2B company
- Proven experience with CRM integrations and implementation
- Familiarity with business applications and CRM (Salesforce / Hubspot / etc.)
- Excellent communication skills and a customer-oriented approach
What We Offer:
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
- Professional development and growth opportunities
Why You'll Love Working Here:
- Our company values innovation, teamwork, and customer satisfaction
- We offer competitive compensation and benefits packages
- Our employees enjoy a flexible and remote-friendly work environment
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