Support Services Representative

2 weeks ago


Manila, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,200,000
Job Description

We are looking for a highly skilled and motivated individual to join our Support team as a Customer Service Specialist. This role involves providing world-class support to our customers, ensuring their satisfaction with the solution and support provided.

The successful candidate will be responsible for:

  • Providing fast, professional, and personal support to customers worldwide
  • Working on a ticket system and communicating with customers via emails, phone calls, and video calls
  • Providing application support on our platform, mainly on configurations and integrations with other CRM platforms
  • Doing troubleshooting and ensuring each ticket has been solved

Key Responsibilities:

- Provide timely and effective support to customers

- Collaborate with cross-functional teams to resolve customer issues

- Stay up-to-date with industry trends and developments in CRM and business applications

- Develop and maintain knowledge of our products and services

Requirements:

- Previous experience as a Support Specialist in a SaaS B2B company

- Proven experience with CRM integrations and implementation

- Familiarity with business applications and CRM (Salesforce / Hubspot / etc.)

- Excellent communication skills and a customer-oriented approach

What We Offer:

- Opportunity to work with a leading company in the industry

- Collaborative and dynamic work environment

- Professional development and growth opportunities

Why You'll Love Working Here:

- Our company values innovation, teamwork, and customer satisfaction

- We offer competitive compensation and benefits packages

- Our employees enjoy a flexible and remote-friendly work environment



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