Platform Operations Specialist

2 weeks ago

Tacloban City, Eastern Visayas, Philippines beBeeProject Full time ₱2,500 - ₱4,500
Job Opportunity

We are seeking a skilled professional to support our day-to-day operational needs for the Platform Operations team.

  • This is a 6-month contract position focused on improving how incidents and alerts are tracked, enabling teams to follow up efficiently, and maintaining clear metrics around detection and resolution times.
About Us

We are dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.

  • We employ just over a thousand team members across five countries and aim to expand our workforce by 2027.
About the Role

The successful candidate will be responsible for:

  • Supporting Incident & Alert Tracking: Help manage the lifecycle of incidents — from logging and tracking alerts to ensuring timelines and follow-ups are recorded accurately in Jira and Incident.io.
  • Improving Response Metrics (MTTX): Assist in tracking how long it takes to detect and resolve issues. Keep these timelines updated and surface delays or blockers for further follow-up.
  • Maintaining Dashboards & Reports: Update spreadsheets and dashboards (Google Sheets, Sigma, etc.) to reflect the latest alerting and incident data, helping teams understand operational health.
  • Assisting Engineering Teams: Reduce friction by organizing post-incident action items, streamlining routine tasks, and keeping documentation clean and current.
  • Contributing to NOC Lite Foundations: Support recurring processes and playbooks that will help form the foundation of a lightweight, scalable NOC model in the future.
Requirements
  • Familiarity with Jira, Google Suite, and basic dashboard/reporting tools.
  • Comfortable working with incident or alerting platforms (e.g., Incident.io, Opsgenie or similar).
  • Detail-oriented and able to manage recurring operational tasks.
  • Good written communication and follow-through across teams.
  • Bonus: Familiarity with SRE or platform engineering environments.

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