Client Success Advocate

2 weeks ago


Taguig, National Capital Region, Philippines Nasdaq Full time

About This Role

  • We're seeking an experienced Senior Client Services Analyst to join our Trade Surveillance Team.

Your Key Responsibilities

  • You will serve as the primary point of contact for clients, providing expert-level support via phone, email, or in-person meetings.
  • You will work closely with cross-functional teams to resolve complex issues, drive product enhancements, and deliver exceptional client service.
  • You will develop and maintain detailed documentation of client interactions, including issue resolution and product feedback.

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • Minimum 3 years of experience in technical support or related field.
  • Excellent problem-solving skills and attention to detail.

Why Join Us?

  • Opportunity to work with a global leader in the financial services industry.
  • Competitive compensation package, including HMO coverage, employee stock purchase plan, equity grant, retirement plan, annual bonus, and more.
  • Professional development opportunities to help you grow and advance in your career.


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