Data-Driven Decision Maker
7 days ago
HCLTech is looking for a talented Business Analyst to lead our operational improvement initiatives.
About the JobIn this role, you will collaborate with cross-functional teams to identify business opportunities, develop strategies, and implement solutions.
Key Responsibilities:
- Business Requirements Gathering: Collaborate with stakeholders to gather detailed business requirements.
- Process Mapping: Analyze and document business processes, workflows, and systems related to Life Asia.
- Solution Design: Develop and implement business strategies to achieve organizational goals.
- Implementation Support: Work closely with IT teams to ensure the successful implementation of business solutions.
Skills and Qualifications:
- Minimum 2+ years of experience in contact center / CRM.
- Proven track record in insurance industry.
- Excellent communication and documentation skills.
- Ability to write technical BRDs.
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