High-Tech Support Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeInnovative Full time $60,000 - $80,000
Job Opportunity: Managed Services Engineer

We are seeking a highly skilled Managed Services Engineer to support and deliver superior service to business customers worldwide.

  • This is a full-time, 100% remote opportunity with multiple shift options available.
  • Mandarin fluency is required.
Key Responsibilities:
  • Provide end-to-end technical support for customers, focusing on SDWAN, internet, and related services.
  • Troubleshoot and configure LAN setups, including routers, firewalls, and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction through clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.
Requirements for Success:
  • Bachelor's degree or equivalent experience.
  • Three to five years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.
Why Work with Us?

As a global SaaS platform provider, we offer a unique opportunity to shape the future of business communication. We value innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that celebrates bold ideas and strategic thinking.

  • Room to grow at a high-growth company.
  • An environment that encourages ideas and innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage the addition of great new people to the team.

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