Operational Excellence Manager
7 days ago
Gratitude Philippines is a leading provider of [industry] services. We pride ourselves on our commitment to excellence and our dedication to delivering high-quality results to our clients.
Job Description
We are seeking an experienced Operational Excellence Manager to join our team. As a key member of our operations department, you will be responsible for managing overall operations and ensuring the effective and successful management of productivity, quality control, and safety measures. You will also serve as a company representative on regulatory and mandatory issues. In this role, you will have the opportunity to enhance operational procedures, systems, and principles in the areas of information flow and management, business processes, and management reporting. Your leadership and management skills will be instrumental in driving business growth and improving operational efficiency.
Responsibilities
- Ensure safe and efficient operations
- Serves as a company representative on regulatory and mandatory issues
- Enhance operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems
- Conduct performance evaluations and provide feedback to team members
Qualifications
- 8+ years of related experience or equivalent combination of education and experience required to include 2+ years of direct clinical care OR 2+ years of case management/utilization management required
- Bachelor's degree in nursing (BSN) from accredited college or university or equivalent work experience preferred
- Certification in case management, pharmacy, rehabilitation nursing or a related specialty is highly preferred
- Proficiency in all Microsoft Office products including Project, Word, Excel, PowerPoint, Visio, and SharePoint
- Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, Utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers compensation guidelines, periods of disability, and treatment needed is preferred
- Excellent oral and written communication, including presentation skills
- Leadership/management/motivational skills as well as analytic and strong organizational skills
- Ability to work in a team environment and to meet or exceed Performance Competencies
- Previous experience of managing a team size of 100 FTEs
Main Roles and Responsibilities
This role requires a strong leader who can manage a team of professionals and drive business growth through process improvements and innovation. The ideal candidate will have a proven track record of success in managing operations teams and developing and implementing process improvements.
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