E-commerce Chargeback Expert

1 day ago


Pasig, National Capital Region, Philippines KDCI Outsourcing Full time
Job Overview
KDCI Outsourcing is a leading provider of outsourcing solutions, seeking an experienced E-commerce Chargeback Expert to manage and resolve chargeback disputes. This critical role involves precision and accuracy in handling e-commerce transactions.

Key Responsibilities
1. Handle chargeback disputes with precision and accuracy for e-commerce transactions.
2. Manage order processing and claims management for wholesale and retail accounts.
3. Utilize Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.
4. Create and maintain detailed records of chargeback cases, claims, and resolutions.
5. Collaborate with internal and external stakeholders to ensure timely resolution of disputes.

Requirements
1. Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).
2. Exceptional written and verbal communication skills.
3. Strong attention to detail with a keen ability to identify and solve problems.
4. Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.
5. Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.
6. Proven experience with e-commerce chargeback disputes and claims management.
7. Demonstrated expertise in handling order processing for wholesale and retail accounts.
8. Hands-on experience with Amazon Seller Central (mandatory).
9. Familiarity with various e-commerce retailer portals.

About Us
KDCI Outsourcing offers a remote work opportunity as part of our Back Office team.

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