Retail Transaction Manager
7 days ago
The Retail Transaction Manager position at KDCI Outsourcing involves managing and resolving chargeback disputes for e-commerce transactions. This role requires precision and accuracy in handling e-commerce transactions and order processing.
Key Responsibilities
1. Handle chargeback disputes with precision and accuracy for e-commerce transactions.
2. Process and manage orders for wholesale and retail accounts.
3. Utilize Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.
4. Create and maintain detailed records of chargeback cases, claims, and resolutions.
5. Collaborate with internal and external stakeholders to ensure timely resolution of disputes.
Requirements
1. Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).
2. Effective written and verbal communication skills.
3. Strong analytical and problem-solving skills.
4. Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.
5. Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.
6. Proven experience with e-commerce chargeback disputes and claims management.
7. Demonstrated expertise in handling order processing for wholesale and retail accounts.
8. Hands-on experience with Amazon Seller Central (mandatory).
9. Familiarity with various e-commerce retailer portals.
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