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E-commerce Fraud Prevention Officer

1 week ago

Pasig, National Capital Region, Philippines Playerauctions Manila Full time
About Us:

Playerauctions Manila is a leading online marketplace for buying and selling virtual goods and assets. We are committed to providing a secure and trustworthy platform for our customers, and we are seeking a highly skilled and experienced individual to join our team as an E-commerce Fraud Prevention Officer.

Job Summary:

The E-commerce Fraud Prevention Officer will be responsible for identifying and preventing fraudulent activity on our platform. This involves monitoring transactions, analyzing data, and implementing controls to prevent fraud and ensure compliance with regulatory requirements.

Key Responsibilities:

  • Take care of day to day risk related claims and chargeback.
  • Handle verification procedures for newly registered users and review incoming transactions.
  • Perform occasional verification calls for risk management purposes.
  • Monitor order system and payment center queues and address all incoming cases.

Requirements:

  • College graduate or equivalent working experience in financial services, or e-commerce fields.
  • Prior experience in the industry is a very big advantage.
  • Excellent written and oral English communication skills can comprehend simple and complex customer issues and can write and speak in a clear, concise, understandable manner.
  • Must be comfortable with communicating with international customers.
  • Must be VERY detail oriented, to the point of double checking cases before submitting, and able to spot errors.