Process Excellence Manager

5 days ago


Manila, National Capital Region, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time

Sagility Philippines B.V. Branch Office combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients optimize the member/patient experience.

Job Title:

CI Lead - Business Excellence

Key Responsibilities:
  • Develop and implement process improvement plans to enhance operational efficiency and quality.
Technical Expertise:
  • Design and deploy data-driven insights to identify trends and patterns in quality issues.
  • Analyze and provide quantifiable data to inform quality judgments.
Performance Management:
  • Drive improvement projects across the organization, focusing on process redesign and optimization.
  • Collaborate with operations teams to collect data, assess current situations, and develop strategies for improvement.
  • Navigate internal and external networks to exchange best practices and knowledge.
  • Develop and execute key process excellence and digital transformation project roadmaps for aligned businesses.
  • Foster innovative leadership to drive quality and performance.
  • Identify gaps and areas for improvement in various processes.
  • Promote problem-solving and root cause analysis to address challenges.
  • Deploy Lean Six Sigma framework to improve process performance.
  • Lead visual management initiatives and metrics deployment for effectiveness and efficiency monitoring.
  • Generate business impact through CI methodologies and frameworks.


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