Auditor of Quality Assurance Processes

7 days ago


Bacolod City, Western Visayas, Philippines Parallax Technologies Full time

We are looking for a highly skilled Quality Assurance Analyst to join our team at Parallax Technologies. As an integral member of our company, you will be responsible for ensuring the highest level of quality in our products and services.

About the Role:

This is an excellent opportunity for someone who wants to work in a dynamic environment with a reputable IT services company. The ideal candidate should possess strong analytical skills, attention to detail, and excellent communication skills.

  • The successful candidate must have a Bachelor's/College Degree of any course and at least 1 year of audit work experience involving calls, files, and processes within the BPO industry.
  • They must also have excellent verbal, written and interpersonal communication skills, as well as being customer service oriented and detail-oriented.

In this role, you will work closely with cross-functional teams to identify areas for improvement and implement changes to maintain high-quality standards. You will be responsible for conducting audits, providing coaching and training to team members, and managing data to ensure compliance with industry regulations.

Key Responsibilities:

  • Conduct regular audits to assess the quality of our products and services.
  • Identify areas for improvement and develop strategies to address these issues.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Manage data to ensure compliance with industry regulations.
  • Work collaboratively with cross-functional teams to achieve common goals.
Requirements:

  • Bachelor's/College Degree of any course.
  • At least 1 year of audit work experience involving calls, files, and processes within the BPO industry.
  • Excellent verbal, written and interpersonal communication skills.
  • Customer service oriented and detail-oriented.
  • Flexible, organized, adaptable, and proficient with Microsoft Office applications.


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