Guest Experience Leader

2 days ago

Manila, National Capital Region, Philippines beBeeExperience Full time ₱2,500,000 - ₱5,200,000

Job Title: Guest Experience Leader

About the Role

We are seeking a seasoned Guest Experience Leader to oversee a remote team and ensure exceptional service delivery.

The ideal candidate will have 3+ years of experience in the service industry, with 2+ years of management experience. Strong analytical, strategic, and collaborative skills are essential for success in this role.

Key Responsibilities
  • Manage a team of 3-10 guest experience specialists to ensure exceptional service delivery during each shift
  • Work Saturdays and Sundays; take two consecutive weekdays off as your weekend
  • Be accountable to team metrics and direct reports' performance
  • Oversee guest communications and personalized service; provide support via phone, SMS, WhatsApp, chat, and email
  • Resolve escalated guest issues quickly and to mutually beneficial outcomes
  • Manage reservations calendar/booking platforms
  • Support trust and safety tasks
Required Skills and Qualifications
  • 3+ years of service industry experience
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience
  • Effective communication and organizational skills: ability to lead by example and provide creative resolutions
  • Strong analytical, strategic, and collaborative skills
  • Demonstrated ability to write SOPs (standard operating procedures) and provide process improvements
  • Independent handling of routine workflows
Benefits

Contributing to foundational SOPs to improve our level of service and help the team reach Guest Experience Quality, Efficiency, and Productivity goals

Developing direct reports to provide exceptional service and contributing to policy adherence and new tech implementation

About Us

We are a leading provider of stylish, professionally managed accommodations to business and leisure travelers. Our hospitality operating system improves profitability while delivering a high-quality, digitally forward experience.

We partner with owners of multifamily and boutique properties to offer a large selection of great locations.

We are an Equal Opportunity Employer and do not discriminate based on qualifications, merit, and business need.

  • Director of Guest Experience

    1 week ago

    Manila, National Capital Region, Philippines beBeeHospitality Full time ₱5,000,000 - ₱8,000,000

    Senior Hospitality Leader OpportunityThe Senior Hospitality Leader oversees daily operations across various departments, ensuring alignment with guest service standards, safety protocols, and maintenance requirements. This role involves strategic leadership, effective supervision, and coordination of functions to achieve optimal guest satisfaction, revenue...

  • Exceptional Guest Experience Leader

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱2,400,000 - ₱4,800,000

    Job SummaryWe are seeking an exceptional Guest Experience Manager I to join our team. As a key member of our organization, you will be responsible for leading a remote guest experience team, handling guest inquiries, and resolving in-the-moment issues.About the RoleThis is a highly collaborative and dynamic role that requires strong leadership and...

  • Guest Experience Associate

    1 week ago

    Manila, National Capital Region, Philippines beBeeExperience Full time ₱6,000

    Guest Experience AssociateWe are seeking a Guest Experience Associate to join our team. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that all guests have a memorable and unique stay with us.The ideal candidate will be proactive, enthusiastic, and possess excellent communication skills. They will be able to...

  • Guest Experience Ambassador

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱500,000

    We are currently seeking a candidate for the role of Guest Experience Ambassador at our luxurious hotel in Makati.Job DescriptionThis is an exciting opportunity to join our team and contribute to delivering exceptional guest experiences. As a key member of our hospitality team, you will be responsible for ensuring that all guests feel welcome and valued...

  • Guest Experience Expert

    5 days ago

    Manila, National Capital Region, Philippines Sheraton Hotels & Resorts Full time $104,000 - $130,878 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, Philippines, 1004VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerFocused Full time $9,600 - $12,000

    Job OpportunityWe are seeking a highly skilled and dedicated Guest Services Agent to join our team.Key Responsibilities:Respond promptly to guest inquiries and communications via multiple channels.Answer guest phone calls in a professional and courteous manner.Effectively resolve guest issues to ensure satisfaction and build strong relationships.Coordinate...

  • Guest Experience Specialist

    1 week ago

    Manila, National Capital Region, Philippines Better Talent Full time $7,500 - $8,500 per year

    Location:RemoteSchedule:Evening Shift | 5 PM – 1 AM EST (40 hrs/week)Compensation:$750–$850/monthWho We AreAt UPKEY Rentals, we're redefining what it means to feel "at home" while away. Based in Gainesville, Florida, we manage a growing portfolio of thoughtfully designed vacation homes that prioritize comfort, style, and hospitality in every detail....

  • Hotel Guest Experience Lead

    2 days ago

    Manila, National Capital Region, Philippines beBeeJob Full time ₱800,000 - ₱1,200,000

    Guest Experience Manager Job OpportunityKasa is a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to...

  • Ambassador for Exceptional Guest Experiences

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeAmbassador Full time ₱250,000 - ₱350,000

    Job OverviewWe are seeking an exceptional Guest Ambassador to warmly welcome guests to City of Dreams Manila and deliver a memorable experience. The role requires a strong understanding of gaming machines, the ability to explain complex concepts in a clear and concise manner, and a passion for delivering exceptional customer service.Key...

  • Guest Services

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time $40,000 - $60,000 per year

    About the Role We are looking for a Assistant & Guest Services Specialist for a Property management company Client of ours. As their Assistant & Guest Services Specialist, you will be the backbone of their operations, ensuring exceptional guest experiences while providing crucial administrative support to the direct manager. This is a task-driven role where...