Hotel Guest Experience Lead

2 days ago

Manila, National Capital Region, Philippines beBeeJob Full time ₱800,000 - ₱1,200,000
Guest Experience Manager Job Opportunity
Kasa is a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers.
We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
The Role

Kasa seeks a talented individual who understands what we're all about: helping travelers feel at home in a new place. Your goal will be to create a positive, lasting impression of Kasa so guests come back to stay with us again and again.

Key responsibilities include:

  • Managing a team of Specialists handling guest inquiries, resolving in-the-moment issues, coordinating with operations to ensure our apartments are always ready for guests, and taking initiative to find ways to improve guest satisfaction.
  • Accountability for metrics of the team and direct reports, with goals of reaching our OKRs for productivity, efficiency, and quality.
  • Overseeing guest communications and personalized service; providing support via phone, SMS, WhatsApp, chat, and email.
  • Resolving escalated guest issues quickly and to mutually beneficial outcomes.

Benefits of this role include:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • Opportunities to work with a talented team of professionals.

Requirements for this role include:

  • 3+ years of service industry experience.
  • 2+ years of management experience, managing a customer service team, call center, or other applicable management experience.
  • Effective communication and organizational skills.
  • Strong analytical, strategic, and collaborative skills.
In one year, you will succeed at Kasa by having:
  • Helped the team and developed your direct reports to reach all Guest Experience Quality, Efficiency, and Productivity goals.
  • Contributed to foundational SOPs to improve our level of service.
  • Trained and coached your direct reports to provide exceptional service.
  • Routinely and systematically de-escalated guest issues with empathy and to a mutually beneficial resolution.

  • Guest Service Agent

    1 week ago

    Manila, National Capital Region, Philippines Hotel Kimberly Full time ₱150,000 - ₱300,000 per year

    JOB DESCRIPTION:Reads and acknowledges all entries in the endorsement logbook at the start of each shift;Ensures that all registration cards of check-ins' are properly and accurately updated in the hotel system;Ensures that cash float is balanced and accounted for at the end of each shift;Ensures the accuracy of all financial transactions;Takes immediate...

  • Guest Experience Ambassador

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱250,000 - ₱500,000

    We are currently seeking a candidate for the role of Guest Experience Ambassador at our luxurious hotel in Makati.Job DescriptionThis is an exciting opportunity to join our team and contribute to delivering exceptional guest experiences. As a key member of our hospitality team, you will be responsible for ensuring that all guests feel welcome and valued...

  • Hotel Receptionist

    1 week ago

    Manila, National Capital Region, Philippines Manila Manor Hotel Full time ₱200,000 - ₱300,000 per year

    Graduate of Hotel and Restaurant Management/ Tourism Management/Hospitality Managementfluent in English and Filipino (verbal and written)provide excellent customer service and can handle guest complaintswith or without work experiencewilling to work in shifts, graveyard, weekends and holidaysJob Type: Full-timeJob Types: Full-time, Fresh graduateWork...

  • Director - Hotel Operations

    1 week ago

    Manila, National Capital Region, Philippines FERSAL HOTEL GROUP Full time $90,000 - $120,000 per year

    Responsible for overseeing the day-to-day operational functions of group of hotels to ensure exceptional guest experiences, efficient operations, and profitability. This executive-level position provides strategic leadership and direction to department heads, including front office, housekeeping, food and beverage, kitchen, maintenance, and other operational...

  • Director - Hotel Operations

    1 week ago

    Manila, National Capital Region, Philippines FERSAL HOTEL GROUP Full time $50,000 - $100,000 per year

    Responsible for overseeing the day-to-day operational functions of group of hotels to ensure exceptional guest experiences, efficient operations, and profitability. This executive-level position provides strategic leadership and direction to department heads, including front office, housekeeping, food and beverage, kitchen, maintenance, and other operational...

  • Exceptional Guest Experience Leader

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱2,400,000 - ₱4,800,000

    Job SummaryWe are seeking an exceptional Guest Experience Manager I to join our team. As a key member of our organization, you will be responsible for leading a remote guest experience team, handling guest inquiries, and resolving in-the-moment issues.About the RoleThis is a highly collaborative and dynamic role that requires strong leadership and...

  • Hotel Executive Position

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeManager Full time ₱3,000,000 - ₱4,000,000

    Executive Hotel Manager PositionThe ideal candidate will oversee daily operations, manage departments, and ensure excellent guest service standards. This is a full-time management role in the hospitality industry.">ResponsibilitiesOversee day-to-day hotel operations to deliver exceptional guest experiences.Lead and manage department heads to achieve business...

  • Hotel Manager25082369

    1 week ago

    Manila, National Capital Region, Philippines Manila Marriott Hotel at Newport World Resorts Full time $90,000 - $120,000 per year

    JOB SUMMARYFunctions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable. Position...

  • Hotel Concierge

    5 days ago

    Manila, National Capital Region, Philippines PARADIGMA INTERNATIONAL INC. Full time $40,000 - $60,000 per year

    Pay raise and promotion for experienced applicantsFast track career progression in a fast growing companyDynamic with a fun and talented teamHotel Location: Binondo, ManilaResponsibilitiesGreeting and welcoming guests upon arrival, and ensuring a smooth check-in processProviding recommendations and making arrangements for local attractions, restaurants,...

  • Guest Experience Expert

    5 days ago

    Manila, National Capital Region, Philippines Sheraton Hotels & Resorts Full time $104,000 - $130,878 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, Philippines, 1004VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in and check-out. Instead,...