Customer Service Expert

24 hours ago

Province of Palawan, Mimaropa, Philippines beBeeSupport Full time ₱4,500,000 - ₱7,500,000
Job Overview

We are currently seeking a highly motivated and customer-obsessed Support Specialist to join our organization.

The successful candidate will be responsible for troubleshooting and resolving complex issues, developing self-service opportunities, and guiding customers through the features and functionalities of our platform.

You will work closely with technical and development teams to resolve platform-related problems and continuously enhance speed and efficiency to provide customers with the best experience.

Key Responsibilities:

  • Troubleshoot user-reported issues and respond to customer queries in a timely and accurate manner
  • Develop and implement self-service opportunities to improve customer experience
  • Collaborate with cross-functional teams to resolve platform-related problems
  • Continuously evaluate and improve support processes to increase efficiency

Requirements:

  • Degree in computer science or information technology
  • Experience with Intercom, Stripe/Paddle advantageous
  • Prior experience in tech or web-based platform support
  • Excellent communication and problem-solving skills

Culture:

  • Inclusive Culture: We celebrate diversity and create an inclusive environment where everyone feels valued and empowered.
  • Flexible Work Environment: Enjoy the flexibility to work remotely or from our offices.
  • Empowering Growth: Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals.

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