E-commerce Customer Experience Leader

1 day ago


Cagayan de Oro, Northern Mindanao, Philippines beBeeLeadership Full time $40,000 - $60,000
Customer Service Team Lead Job Description

We are seeking a highly skilled and experienced Customer Service Team Lead to drive the success of our customer support teams.

Main Responsibilities:
  • Lead and monitor the performance of your assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service, preferably with experience in Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Why This Role Matters:

This is an exceptional opportunity to make a meaningful impact on our customers' experience and contribute to the growth and success of our organization.



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