Healthcare Technical Support Specialist

3 days ago

Baguio City, Cordillera, Philippines beBeeSupport Full time ₱320,000 - ₱640,000

Technical Support is crucial to the success of any healthcare organization. In this role, you will serve as the first point of contact for IT support requests from healthcare staff and providers.

The Opportunity:

As a Technical Support Specialist, you will be responsible for accurately documenting and routing support tickets to the appropriate Level 2 teams. This requires strong attention to detail, effective communication skills, and a commitment to meeting response time targets.

This is a remote position, offering the flexibility of working from home.

Key Responsibilities:
  • Initial point of contact for healthcare users seeking technical support
  • Receive, review, and log all incoming support requests via phone, email, or internal systems
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines
  • Communicate with end-users to gather additional details or clarify issues as needed
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams
  • Maintain professional and empathetic communication, especially when dealing with clinical staff in time-sensitive situations
Required Skills & Qualifications:
  • Prior experience in a healthcare environment, providing IT helpdesk or customer support services
  • Strong attention to detail with exceptional documentation and organizational skills
  • Effective verbal and written communication skills
  • Comfortable interacting with healthcare professionals and understanding their support needs
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred
  • Ability to work under pressure and prioritize tasks based on urgency and impact
Benefits:

Industry standards applicable to the state depending on work experience and level of expertise.

Work Schedule:

Monday to Friday - 9 AM EST to 6 PM EST

What We Offer:

Flexibility and convenience of a remote working environment, collaborating with an international team while contributing to our growing business, all from the comfort of your home.

Essential Tools:

You will need a reliable computer, noise-cancelling headset, second monitor for enhanced productivity, and stable internet connection. A backup internet connection is also required to ensure seamless work completion.

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