Remote Healthcare Support Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱350,000 - ₱550,000
Administrative Assistant Opportunity

About us:

We reimagine healthcare to make it convenient, life-saving and inspiring. Our program allows patients to complete therapy remotely.

Our team consists of clinicians, data scientists, mathematicians and entrepreneurs who believe technology and data can transform people's lives.

You're a detail-oriented individual who excels in collaboration and communication. You drive results and rectify inefficiencies, achieving outcomes swiftly and effectively.

The Administrative Assistant plays a critical role in our clinic's daily operations. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.

Key Responsibilities:

  • Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Assist with daily administrative tasks including call & email management and data entry.
  • Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • C Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

Requirements:

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities, with keen attention to detail.
  • Demonstrated customer service experience with a patient-centered approach.
  • Understanding of HIPAA and patient privacy regulations.
  • Ability to work independently in a remote setting and adapt to changing priorities.

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