Cruise Line Guest Services Representative
4 weeks ago
Key Responsibilities:
We are seeking a highly skilled Cruise Line Guest Services Agent to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a seamless and memorable experience for our passengers from embarkation to disembarkation.
Responsibilities:
- Guest Assistance: Provide friendly and efficient service to guests at the front desk, addressing inquiries and resolving any issues that may arise during their cruise experience.
- Check-In and Check-Out: Facilitate smooth embarkation and disembarkation processes, ensuring all necessary documentation is collected and verified.
- Information Provider: Share detailed information about onboard activities, dining options, and port excursions to help guests make the most of their cruise experience.
- Problem Resolution: Address and resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.
- Collaboration: Work closely with other departments to coordinate services and enhance the overall guest experience.
- Sales Support: Promote onboard services and excursions, assisting guests with bookings and providing recommendations based on their preferences.
Qualifications:
- At least HS Graduate (old curriculum) / SHS Graduate
- 1 year sales experience or 6 months sales experience
- Willingness to work onsite
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