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Technical Problem Manager

1 week ago

Taguig, National Capital Region, Philippines HCLTech Full time

HCLTech is seeking a talented Technical Problem Manager to join our IT service management group. As a key member of our team, you will be responsible for managing and maintaining information stored in our problem database, as well as developing trend analysis and preparing service improvement plans to address identified gaps.

The ideal candidate will have a strong background in ITIL and a proven track record of working collaboratively to improve customer experience. You will need to possess excellent analytical and problem-solving skills, as well as the ability to communicate complex ideas to both technical and non-technical stakeholders.

In this role, you will work closely with cross-functional teams to identify and resolve technical problems, ensuring that our services are delivered and restored efficiently. Your ability to manage multiple projects simultaneously and prioritize tasks effectively will also be essential.

We are looking for a mid-senior level professional who can work collaboratively with subject matter experts to refine operating processes and procedures. If you have a passion for problem-solving and a strong commitment to customer satisfaction, we encourage you to apply.