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Ecommerce Business Operations Manager

7 days ago

Cebu City, Central Visayas, Philippines ALEPH TALENT SOLUTIONS CORPORATION Full time
About the Role

This Senior Website Manager position is responsible for overseeing all aspects of our online store, including website construction, continuous optimization, in-site event planning and execution, product optimization, order exceptions, customer service feedback follow-up, and data analysis.

Key Responsibilities:

  • Website Construction: Plan and design website layouts, collaborating with design and development teams to set up the website.
  • Continuous Optimization: Partner with design and development teams to enhance web page layouts and copy based on feedback and marketing strategies.
  • In-Site Event Planning and Execution: Create comprehensive timelines for promotions and seasonal activities, developing personalized marketing strategies.
  • Product Optimization and New Arrivals: Ensure timely listing of new products, optimize product detail pages for descriptions, images, and keywords to boost conversion rates.
  • Order Exceptions and After-Sales Handling: Review order statuses daily, provide prompt feedback to the international trade department regarding issues like delayed shipments.
  • Customer Service Feedback Follow-Up: Address website-related issues raised by the customer service team and continuously enhance website content presentation.