Operations Manager

3 weeks ago


Cebu City, Central Visayas, Philippines Level Up Business Process Outsourcing Services OPC Full time

Job Title: Operations Manager

Full-time, On-site

Location: Ground Floor, 1Nito Tower, Archbishop Reyes Ave, Cebu City, 6000 Cebu

Salary: TBD

Job Overview:

The Manager will be responsible for a specific Operations Department managing global day-to-day operating activities, product and service delivery, turn times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer interaction and efficiency and efficacy metrics.

Key Responsibilities:
  1. To deliver to the client - metrics of productivity, quality, and time
  2. Day to day management and oversight of the business unit's functioning out of the Philippines operating center
  3. Running the "Centre of Excellence" delivery ops for production across Philippines
  4. Maintaining Client Service Level Agreement Standards (SLA's) & client satisfaction
  5. Work with Operations and Relationship Managers to identify the client's needs and implement processes and procedures to meet those needs
  6. Assess technology needs related to the management, service and quality measurements and related reporting capabilities for internal and customer use
  7. Maintain internal policy and procedures for management
  8. Communicate policies, procedures, and industry changes to Affiliate Network
  9. Review and suggest computer system improvements to technical staff and work to implement
  10. Implement internal and external procedures and continually update processes to ensure maximum customer satisfaction and efficiency at the lowest cost
  11. Prepare and deliver performance reviews, coaching, and discipline when necessary
  12. Hire, train, develop, and motivate staff
  13. Perform other operational duties as requested

If you're ready to take the next step in your career and be part of a supportive team, apply now and join us

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