IT Support Expert

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time $60,000 - $80,000
Job Opportunity:

The Technical Support team provides Tier 2 technical assistance to customers globally, ensuring seamless operations and timely resolution of both critical and low-priority requests.

We manage escalations from Tier 1 Support, assist the Incident Management team during urgent incidents, and proactively monitor alerts to prevent disruptions. Our scope also includes troubleshooting complex technical issues, supporting customer configurations, and creating runbooks and documentation for recurring problems.

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