Disaster Response Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeResponsibilities Full time ₱100,000 - ₱120,000
Disaster Response Agent

This role involves delivering exceptional customer experience by applying the latest service techniques and leveraging account management systems.

Key Responsibilities:

  • Provide timely assistance to customers with inquiries and concerns
  • Develop expertise in common requests and solutions
  • Enhance customer satisfaction through proactive engagement
  • Utilize MCI's service techniques and systems effectively
  • Escalate customer dissatisfaction to appropriate channels

Candidates must possess excellent communication, organizational, and time management skills. A positive attitude and enthusiasm are essential for success in this role.

Qualifications:

  • Age: 18 years or older
  • Education: High school diploma or equivalent
  • Strong typing skills (20+ words per minute)
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Excellent interpersonal and conflict resolution skills
  • Ability to work in a fast-paced environment with changing priorities

Benefits & Opportunities

MCI offers a competitive compensation package, including health insurance, dental coverage, and performance bonuses.

Work Environment:

  • Professional office setting
  • Sedentary work with occasional movement

Reasonable Accommodations & Equal Opportunity Employer

MCI provides reasonable accommodations for employees with disabilities and is an equal opportunity employer.

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