Customer Experience Representative

16 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱3,000 - ₱6,000
Job Title:

Customer Service Ambassador


Job Description:

We are seeking a highly skilled and dedicated customer service representative to join our team. As a key member of our customer facing group, you will be responsible for providing exceptional customer experiences through personalized communication and effective issue resolution.

Our ideal candidate is a strong problem solver with excellent verbal and written communication skills. They must be able to effectively tailor their communication style to suit different audiences and provide comprehensive solutions to customers in a timely manner.

The successful candidate will be passionate about delivering outstanding customer service and have a strong passion for ownership of the customer experience. They will be self-managed and able to work independently in a fast-paced environment while maintaining a high level of organization and attention to detail.

As a customer service ambassador, you will play a crucial role in shaping our customers' perceptions of our brand. You will be responsible for guiding customers through technical issues with patience and an approach tailored to each individual's needs.


Key Skills:
  • Excellent verbal and written English skills (at least C1)
  • Minimum 1 year professional customer service experience or equivalent customer facing role
  • Experience supporting customers via email and/or chat
  • Passion for customer service and ownership of the customer experience

Benefits:

At our company, we value our employees' safety and well-being above all else. We strive to create a workplace that is not only safe but also empowering, where our employees feel valued and respected. As a valued member of our team, you can expect a competitive compensation package, as well as opportunities for growth and development.


Plus:
  • Knowledge of Office 360 is a plus, although not required
  • Experience with Zendesk, ServiceDesk, or Freshdesk would be beneficial
  • Able to meet minimum typing speed of 40 WPM while chatting with customers
  • Interest in ecommerce with possible previous experience leading ecommerce clients

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