Desktop Support Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time
Job Description

We are seeking a highly skilled Desktop Support Engineer to join our team at Microgenesis Business Systems.

Key Responsibilities:
  • Provide on-site technical support for software and hardware problems, including network, AV, OS, and Outlook issues.
  • Follow standard operating procedures and SLAs (ITIL) to ensure timely and efficient issue resolution.
  • Perform technical support for VIP/VVIP clients, providing accurate and reliable solutions.
  • Install, diagnose, repair, and upgrade all hardware and equipment, including PCs, terminals, printers, and scanners, to ensure optimal workstation performance.
Schedule and Work Location:

This is a full-time position with a day shift schedule, Monday through Friday. The successful candidate will be based in Mandaluyong.

Requirements:
  • Understanding of ITIL and Service Level Agreements.
  • Proficient in hardware and software components and MS Office 365.
  • Customer-oriented with excellent communication skills.
  • Excellent technical and computer skills.


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