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Desktop Support Engineer
4 weeks ago
On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time
Job DescriptionResponsibilities- Provide onsite support for software and hardware problems (network, AV, OS, Outlook).
- Follow the standard operating procedure and SLA (ITIL).
- Perform technical support to VIP / VVIP.
- Install, diagnose, repair, and upgrade all hardware and equipment (including but not limited to PC, terminals, printers, and scanners) to ensure optimal workstation performance.
- Take ownership in providing accurate and reliable solutions to clients, document processes, and system configuration.
- Administer hardware maintenance for all desktop IT equipment.
- Perform system changes and adhere to organizational policies and directives.
- Conduct remote desktop assistance to end users.
- Train end users on the usage of computer hardware and software.
- Manage effective professional working relationships with internal and external clients.
- Log any software or hardware problems detected.
- Provide timely and accurate updates and information on assigned incidents and service requests.
- Escalate incidents if there is a need for subject matter expert / third-party support promptly.
- Work closely with service providers to resolve service outages and/or provision new services and carry out equipment acceptance testing and system integration testing.
- Monitor desktop infrastructure performance and make suggestions to increase efficiency.
- Develop solutions to routine technical issues.
- Work closely with project Teams to analyze process, and statistical data and provide impact assessment.
- Assist in the development of user documentation and training materials.
- Perform other related duties as assigned by management.
Full-time
ScheduleDay shift, Monday to Friday
Supplemental Pay- Overtime pay
- Performance bonus
- An understanding of ITIL and Service Level Agreements.
- ITIL v3 certification is an advantage but not required.
- Proficient in hardware and software components and MS Office 365.
- Customer-oriented with excellent communication skills.
- Excellent technical and computer skills.
- Dependable and able to adapt to changing situations.
- Time management skills and ability to prioritize when handling multiple tickets.
- Knowledgeable in Computer Networking.
- SOFT SKILLS
- Dedicated and Passionate
- Sense of Urgency
- Initiative/Proactive
- Flexible
- Self-confident
- Can work under pressure
- Organized and detail-oriented
- Dependable/Reliable
- Team Player
If the position requires you to work overseas, please be vigilant and beware of fraud.
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