Desktop Support Engineer
6 days ago
Desirable Skills
- At least 2-3 years of relevant work experience.
- College degree in a relevant field like Computer Science, IT or Software Engineering is an advantage.
- Knowledge on any scripting language (shell scripting, jsonscripting) is an advantage.
- Knowledge on any Ticketing tool is a must.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with Chrome & Linux OS environment.
- Good understanding of computer systems, application support and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
Roles & Responsibilities
Tech Support Roles & Responsibilities:
- Resolving application issues, basic network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to IT issues.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system & application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
● Desktop Support for chrome OS, Linux, Windows, Mac.
● Address user tickets regarding hardware, software, client applications and basic network issues.
● Walk customers through installing applications and computer peripherals.
● Hands-on experience with chrome / Linux OS environments.
● Record technical issues and solutions in logs.
● Intense knowledge of identifying the error logs and error snippets.
● Help create technical documentation and manuals.
● Ability to perform remote troubleshooting and provide clear instructions.
● Excellent problem-solving and multitasking skills, customer-oriented attitude.
● Handling end to end Asset management responsibilities (includes peripherals like connecting cables, connectors, adaptors, keyboard, mouse etc.)
● Strong and effective stakeholder management and communication skills.
● High-Level technical understanding of Linux services, packages, filesystem etc.
● Ensure early resolution to the issues to meet SLA.
● Proactively taking ownership of any new tasks / responsibilities.
● Manual testing knowledge and test cases preparation.
● Identifying & reporting the failing test cases and regular follow up's.
● Keeping track of all the client & Ops teams updates.
● Sending mails to client, stakeholders, teams and regular follow ups.
● Sending reports SOD, EOD, Shift transfer mails.
● Sending / filling latency forms, validating downtime filled by teams and approving.
● OnCall knowledge and placing OnCall if any tool outages by analyzing and understanding.
-
Desktop Support Engineer
6 days ago
Quezon City, National Capital Region, Philippines Heidi Chef Solutions LLC Full timeQuezon City CPO, Philippines | Posted on 16/01/2024Province: National Capital Region (Manila)Country: PhilippinesPostal Code: 1100Job DescriptionJOB OBJECTIVEProvides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement.STATEMENT OF DUTIES AND RESPONSIBILITIESAddress user tickets...
-
Desktop Support Engineer
5 days ago
Quezon City, National Capital Region, Philippines Strategic Networks Inc. Full timeCompany OverviewStrategic Networks Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality support to our end-users and strive to exceed their expectations.We are seeking a skilled Desktop Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our...
-
Desktop Support Engineer
6 days ago
Makati City, National Capital Region, Philippines NTT DATA North America Full timeReq ID:306626NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Engineer to join our team in Bonifacio Global City, Taguig City, National Capital Region (PH-00),...
-
Desktop Technical Support Specialist
5 days ago
Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeTasq Staffing Solutions is seeking a skilled Desktop Support Engineer to join our team. The ideal candidate will have excellent communication skills, 2-3 years of experience in handling severity/escalation tickets, and knowledge of scripting languages.Key Responsibilities:Provide technical support for desktop applications and hardwareAnalyze and resolve...
-
Desktop Support Engineer
7 days ago
Makati City, National Capital Region, Philippines Strategic Networks, Inc. Full time**About the Role:**We are seeking an experienced Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical support and assistance to end-users with their desktop, laptop, and other computing devices. Your primary goal will be to identify and resolve hardware and software issues in a timely...
-
Virtual Desktop Support Expert
7 days ago
Mandaluyong City, National Capital Region, Philippines Parallax Technologies Full timeAt Parallax Technologies, we are dedicated to delivering exceptional IT services and consulting solutions. Our team is seeking an experienced IT Engineer to join our ranks.Job Responsibilities:The successful candidate will be responsible for supporting our virtual desktop users, including troubleshooting and resolving technical issues.They will assist in...
-
Desktop and Software Engineer
5 days ago
Quezon City, National Capital Region, Philippines Strategic Networks Inc. Full timeAbout the RoleIn this role, you will be responsible for recommending and applying solutions, including on-site repair for remote users. You will also provide support to end-users relating to hardware and software, computer applications, LAN components, and peripherals.Key ResponsibilitiesDetermine and execute system reconfiguration needsEstablish end-user...
-
Desktop and Network Administrator
7 days ago
Quezon City, National Capital Region, Philippines JK Network Services Full timeWe are seeking a highly skilled and motivated Desktop and Network Administrator to join our team at JK Network Services. This is an exciting opportunity for someone who is passionate about providing exceptional technical support and services to our clients.The successful candidate will be responsible for troubleshooting and maintaining desktops, laptops,...
-
Desktop Support Engineer
4 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeShift: Should be amenable to any shift scheduleSite Address: Quezon City (Manila)Benefits: HMO day 1 (with Free dependents)Monthly Performance BonusRequirements:Average to Good Communication Skills0 to 1 year experience as Tech/IT Support/HelpdeskBasic knowledge or familiarity in any scripting languages
-
Desktop Support Engineer
3 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeShift: Should be amenable to any shift scheduleSite Address: Quezon City (Manila)Benefits: HMO day 1 (with Free dependents)Monthly Performance BonusRequirements:Average to Good Communication Skills2 to 3 years experience in handling severity/escalation tickets.Application support (Atlas, Calypso, Pushpee Craw compute, hazelnet)Knowledgeable in any scripting...
-
Desktop Infrastructure Technician
11 hours ago
Quezon City, National Capital Region, Philippines Axiom Technologies Full timeAxiom Technologies is a leading provider of Managed IT solutions, requiring a skilled Desktop Support Officer for its Paranaque, Metro Manila, Philippines office. We welcome applicants from all backgrounds and offer a challenging and rewarding career opportunity.The key responsibilities of this role include creating ServiceNow tickets, tracking assets, and...
-
Desktop Solutions Analyst
2 days ago
Makati City, National Capital Region, Philippines Emapta Global Full timeEmapta Global is a leader in providing exceptional career opportunities for driven professionals. With over 19 strategically located offices and partnerships with 800+ global clients, we offer a dynamic work culture, diverse teams, and a commitment to employee well-being.As a Remote Desktop Support Analyst, you will be responsible for providing technical...
-
Desktop Support Engineer
3 weeks ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeShift: Should be amenable to any shift scheduleSite Address: Quezon City (Manila)Benefits: HMO day 1 (with Free dependents)Monthly Performance BonusRequirements:Average to Good Communication Skills0 to 1 year experience as Tech/IT Support/HelpdeskBasic knowledge or familiarity in any scripting languages
-
Associate Engineer
7 days ago
Makati City, National Capital Region, Philippines The Chemical Engineer Full timeWhere you fitThe Technical Asset Operations (TAO) team aims to develop central, competitive capabilities delivering end-to-end value through the AMS work processes as an integral part of our Downstream Manufacturing (DS-M), Integrated Gas & New Energies (IGNE), and Upstream (UP) asset teams. We support the business worldwide and often do so together with the...
-
IT Support Engineer
6 days ago
Quezon City, National Capital Region, Philippines ECLARO Full timeECLARO Quezon City, National Capital Region, PhilippinesRole Title: IT Support EngineerECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every...
-
MSP Support Engineer
1 week ago
Quezon City, National Capital Region, Philippines Outsourced Full timeOutsourcedNegotiableHybrid - Quezon City 3-5 Yrs Exp Diploma Full-timeShareJob DescriptionDescriptionCompany DescriptionOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and...
-
Computer Hardware and Software Engineer Role
5 days ago
Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeTasq Staffing Solutions is committed to delivering exceptional service to our clients, and we need a skilled Desktop Support Engineer to help us achieve this goal. As a key member of our IT team, you will be responsible for providing technical support and resolving complex issues.About the Role:Job Type: Full-timeLocation: Quezon City (Manila) areaKey...
-
Hardware Support and Maintenance Engineer
11 hours ago
Quezon City, National Capital Region, Philippines Axiom Technologies Full timeAxiom Technologies is a trusted provider of Managed IT solutions, seeking a skilled Desktop Support Officer to join its team in Paranaque, Metro Manila, Philippines. We welcome applicants from diverse backgrounds and offer a competitive salary and benefits package.The key responsibilities of this role include creating ServiceNow tickets, tracking assets, and...
-
Remote Desktop Support Analyst
2 days ago
Makati City, National Capital Region, Philippines Emapta Global Full timeEmapta is more than just a workplace—we are a community that champions growth, innovation, and meaningful connections. With over 19 strategically located offices and partnerships with 800+ global clients, we provide exceptional career opportunities for driven professionals. Our dynamic work culture, diverse teams, and commitment to employee well-being...
-
IT Engineer
7 days ago
Mandaluyong City, National Capital Region, Philippines Parallax Technologies Full timeOur team is looking for an IT Engineer and this could be you Apply now and be part of our Global Strategic teamResponsibilities:Provide technical support for virtual desktop users, including troubleshooting and resolving issues.Assist in setting up and configuring computers based on Client's policy that includes account creation as well as providing training...