Elevate Your Career as a Customer Service Team Lead
2 days ago
A driven customer service professional who can foster high-performing teams, deliver exceptional results, and exceed e-commerce brand expectations. The ideal candidate will possess excellent English communication skills, leadership experience in a customer service environment, and analytical abilities to create, interpret, and act on performance metrics.
About the Role- Lead and monitor team performance to consistently meet or surpass KPIs.
- Conduct regular coaching sessions and provide personalized guidance to support team members' success.
- Evaluate performance bi-annually and recommend growth opportunities, promotions, or recognition.
- Cultivate a positive, supportive, and high-performance work culture.
- Minimum 3 years of leadership experience in a customer service setting.
- Demonstrated background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is advantageous).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide necessary support.
Full-time position | US PST Time Zone
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