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Call Center Manager Assistant

1 week ago

Quezon City, National Capital Region, Philippines Global Payments Full time

We are seeking a skilled Business Operations Specialist to join our team at Global Payments. This role involves assisting with the administration of the call center phone system, maintaining user records, and monitoring real-time call volumes and service level statistics.

Responsibilities
  • Compiles staffing level requirement forecasting and workplace scheduling in call-center environments.
  • Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.
  • Tracks vacation schedules, shift change requests, and monitors new-hire, holiday, and seasonal shift needs.