Service Leadership Manager

1 week ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱1,200,000 - ₱2,000,000
Customer Service Team Lead

This is a high-level leadership role responsible for overseeing the customer service operations.

As part of our team, you will be accountable for setting clear performance goals and expectations for the customer service representatives, conducting regular evaluations and making adjustments as needed.

You will also develop and optimize customer service processes to improve efficiency and productivity. Additionally, you will analyze customer service metrics and KPIs to identify areas for improvement and implement necessary changes.

A successful candidate should have proven experience in a customer service supervisory or management role, preferably in an e-commerce environment. They should possess strong leadership and team management skills, with the ability to motivate and inspire a team. Excellent communication skills are essential, with the ability to interact effectively with customers and team members.

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