IT Services Manager

1 week ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱1,125,000 - ₱1,875,000
Job Description

The Service Delivery Lead is responsible for overseeing the end-to-end delivery of IT services.

This involves ensuring that service levels are met and customer satisfaction is high.

Key responsibilities include managing daily operations of the Service Desk, handling incidents and requests across Tier 1, Tier 2, and Tier 3 engineers.

Additionally, the Service Delivery Lead must deliver IT services in line with established Service Level Agreements (SLAs).

They must also collaborate with ITSM stakeholders to align support activities with the ITIL framework.

The Service Delivery Lead must manage escalations, resolving critical incidents promptly and conducting root cause analysis.

Furthermore, they must monitor service performance using defined KPIs and metrics.

Finally, the Service Delivery Lead must lead continuous service improvement efforts, leveraging trend analysis and feedback to enhance service quality and team performance.

  • Responsibilities:
  • Manage daily operations of the Service Desk.
  • Handle incidents and requests across Tier 1, Tier 2, and Tier 3 engineers.
  • Deliver IT services in line with established SLAs.
  • Collaborate with ITSM stakeholders to align support activities with the ITIL framework.
  • Manage escalations and resolve critical incidents promptly.
  • Conduct root cause analysis and implement corrective actions.
  • Monitor service performance using defined KPIs and metrics.
  • Lead continuous service improvement efforts.
Required Skills and Qualifications

The ideal candidate will have a Bachelor's degree in Information Technology or a related field.

They will also require 5+ years of experience in technical support or service delivery, with at least 3 years in a leadership capacity.

Strong knowledge of ITIL and ITSM frameworks is essential.

Excellent communication, leadership, and problem-solving skills with a customer-focused mindset are required.

  • Qualifications:
  • Bachelor's degree in Information Technology or a related field.
  • 5+ years of experience in technical support or service delivery.
  • At least 3 years of leadership experience.
  • Strong knowledge of ITIL and ITSM frameworks.
  • Excellent communication, leadership, and problem-solving skills.

  • Payroll Service Specialist

    1 week ago

    Manila, National Capital Region, Philippines HR Manager Full time $40,000 - $60,000 per year

    Company DescriptionCDP Group, founded in 2004, is the leading HCM SaaS+ platform provider in China. We offer a comprehensive scenario-based offering that integrates cloud-based value-added services for payroll, benefits, talent acquisition, talent development, and workforce management. With over 900 customers spanning 45 key industry verticals, we are known...

  • Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines E-Solutions IT Services Full time $80,000 - $100,000 per year

    On-site - Quezon City >10 Yrs Exp Bachelor Full-timeJob DescriptionGovernment Mandated BenefitsDescriptionLead IT Projects with Vision and PrecisionTake the helm in steering complex IT projects, collaborating seamlessly with diverse departments to weave together technology solutions that align with the company's strategic goals. Your leadership ensures that...

  • Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines Agilitec IT Full time $180,000 - $200,000 per year

    Employer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: $2,000 - $2,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking an experienced Service...

  • Service Delivery Coordinator

    6 days ago

    Manila, National Capital Region, Philippines CTS - IT & Cybersecurity Services Full time $1,700 - $2,500 per year

    CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a...

  • IT Service Desk Support

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time $40,000 - $60,000 per year

    About Wrist Wrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

  • Project Service Coordinator

    1 week ago

    Manila, National Capital Region, Philippines Agilitec IT Full time $1,200 - $1,500 per year

    Employer: MSP company located in Los Angeles, CaliforniaWorking Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific TimeWork Setup: RemoteSalary: $1,200 - $1,500Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)40 Hours Standard PTO40 Hours Emergency/Sick Time OffEmployer OverviewA...

  • Account Manager

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time $40,000 - $80,000 per year

    About GarretsGarrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry's largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in...

  • Supplier Relationship Manager

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time $70,000 - $120,000 per year

    Company DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...

  • Information Security Manager

    1 week ago

    Manila, National Capital Region, Philippines E-Solutions IT Services Full time $90,000 - $120,000 per year

    Security Monitoring & Incident Management: Oversee the detection, analysis, and response to security incidents using SIEM and other security tools. Ensure timely escalation and resolution of critical threats and vulnerabilities. Technology Oversight: Manage and optimize SOC technologies, including SIEM, PIM, content filtering tools, firewalls, proxies, and...

  • Project Manager

    2 weeks ago

    Manila, National Capital Region, Philippines EOS IT Solutions Full time

    OUR COMPANY:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...