Support Professional

4 days ago

San Juan, National Capital Region, Philippines beBeeCustomerService Full time $40,000 - $60,000
Job Overview

As a customer-facing professional, you will play a pivotal role in helping clients utilize and troubleshoot software products.

Key Responsibilities
  • Provide support to clients via phone, email, and chat, leveraging your knowledge of software products, browser behavior, and internet tools to troubleshoot and resolve issues.
  • Communicate clearly and proactively with clients and colleagues to share updates, manage expectations, and ask questions early.
  • Collaborate with team members through proper channels to respond to client inquiries and concerns.
  • Serve as a liaison between clients and the research and development team.
  • Represent the organization with professionalism and empathy in every interaction.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience in a related role.
  • Strong written and verbal communication skills; able to explain technical concepts to non-technical individuals.
  • A positive attitude and focus on delivering exceptional customer service.
  • Good problem-solving and analytical thinking skills.
  • Ability to manage time effectively and work collaboratively to achieve team goals.
  • Flexibility and openness to change in a fast-paced environment.
  • Interest in learning and growing technical skills.
  • Respect for others and commitment to a positive, ethical work environment.
  • Knowledge of group insurance, health benefits, or property and casualty/risk management is beneficial.
  • Able to sit and type for extended periods and resolve issues by phone, chat, and email.
Benefits

The ideal candidate will possess a strong foundation in software products, excellent communication skills, and a customer-centric approach. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply.

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