Technical Support Representative

2 weeks ago


Davao City, Davao, Philippines Likha Careers Full time
About the Role
Are you passionate about delivering exceptional customer service and resolving technical issues? As a Technical Support Representative with Likha Careers, you'll assist customers with their product and service-related inquiries, ensure accurate documentation, and introduce them to new offerings. If you're curious about this opportunity, continue reading to learn more.

Key Responsibilities:
  • Assist customers with technical issues and concerns related to their use of products and/or services.
  • Document call-related information for auditing and reporting purposes.
  • Maintain and update customer information as needed.
  • Upsell existing customers on new or enhanced services.

Requirements:
  • High school diploma or equivalent required.
  • Strong computer navigation skills.
  • Proficiency in Microsoft Office applications (Word, Excel).
  • Excellent oral and written communication skills.
  • Exceptional listening and comprehension abilities.
  • Customer-oriented approach.

Benefits:
We offer a range of enticing benefits, including:
  • Health, dental, and vision coverage/HSA.
  • Paid Time Off (PTO).
  • Paid holidays and sick leave.
  • Leadership development programs.
  • Paid training and tuition reimbursement.
  • Employee Assistance Program (EAP).
  • Relocation package for eligible candidates, which includes one month of free dormitory use or a one-time relocation allowance (terms and conditions apply).

Estimated Salary: P25,000 - P35,000 per month, depending on experience.

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