Technical Support Representative
2 weeks ago
Are you passionate about delivering exceptional customer service and resolving technical issues? As a Technical Support Representative with Likha Careers, you'll assist customers with their product and service-related inquiries, ensure accurate documentation, and introduce them to new offerings. If you're curious about this opportunity, continue reading to learn more.
Key Responsibilities:
- Assist customers with technical issues and concerns related to their use of products and/or services.
- Document call-related information for auditing and reporting purposes.
- Maintain and update customer information as needed.
- Upsell existing customers on new or enhanced services.
Requirements:
- High school diploma or equivalent required.
- Strong computer navigation skills.
- Proficiency in Microsoft Office applications (Word, Excel).
- Excellent oral and written communication skills.
- Exceptional listening and comprehension abilities.
- Customer-oriented approach.
Benefits:
We offer a range of enticing benefits, including:
- Health, dental, and vision coverage/HSA.
- Paid Time Off (PTO).
- Paid holidays and sick leave.
- Leadership development programs.
- Paid training and tuition reimbursement.
- Employee Assistance Program (EAP).
- Relocation package for eligible candidates, which includes one month of free dormitory use or a one-time relocation allowance (terms and conditions apply).
Estimated Salary: P25,000 - P35,000 per month, depending on experience.
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