Technical Support Manager

19 hours ago

Pasig, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,000,000
Customer Support Leader Opportunity

We are seeking a highly motivated and customer-focused leader to oversee a team of support engineers responsible for providing top-notch support to our customer base. This role requires strong management skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

Responsibilities
  • Lead a team of 10-12 Customer Support Engineers in providing inbound break/fix and technical how-to support
  • Monitor and improve Support quality and SLA adherence through coaching, CSAT follow-up, and process optimizations
  • Develop individualized career development plans to help team members grow professionally
  • Ensure seamless execution of the support customer journey from initial contact to resolution
  • Collaborate with cross-functional teams, including Sales, Product, and Engineering, to drive high-quality customer service outcomes
Requirements
  • Self-motivated leader with experience working in a fast-paced environment
  • Strong leadership and management skills, with a track record of developing high-performing teams
  • Excellent written and verbal communication skills, with ability to articulate complex technical concepts simply
  • Ability to navigate complex technical ecosystems and stay up-to-date on industry trends
  • Experience supporting Enterprise and SaaS applications in a 24x7 support environment is a plus
What We Offer

As a key member of our support team, you will have opportunities to grow professionally and develop your skills in a dynamic and supportive work environment. We offer competitive compensation packages, flexible paid time off, and opportunities for professional development and growth.

Our organization is committed to fostering an inclusive and diverse culture that values collaboration, innovation, and excellence. We believe in empowering our employees to take ownership of their careers and drive meaningful change.

Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Technical Support Specialist

    18 hours ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000

    Job Title:Technical Support SpecialistDescriptionThe Technical Support Specialist will be responsible for providing high-quality technical assistance to customers. This includes resolving complex technical issues, providing training and documentation to customer-facing teams, and managing second-level customer service.Key ResponsibilitiesResearch, diagnose,...

  • Technical Support Specialist

    1 week ago

    Pasig, National Capital Region, Philippines Bepoz Global Full time A$60,000 - A$80,000 per year

    Company: OolioAbout Us: At Oolio, we are dedicated to providing innovative payment solutions to businesses across Australia. We offer a range of services that empower our merchants to streamline their payment processes, from EFTPOS terminals to advanced POS integrations. We seek a passionate and proactive Technical Support Specialist to join our dynamic...

  • Technical Support Specialist

    13 hours ago

    Pasig, National Capital Region, Philippines beBeeSupport Full time ₱450,000 - ₱675,000

    Technical Support ProfessionalWe are seeking a skilled technical professional to provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.Provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and...

  • Technical Support Specialist

    15 hours ago

    Pasig, National Capital Region, Philippines beBeeSupport Full time $7,200 - $7,800

    Technical Support SpecialistThis is an opportunity to be part of a leading SaaS solutions provider.About the RoleWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via calls, chats, and emails.Key...

  • Technical Support

    1 week ago

    Pasig, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱220,000 - ₱260,000 per year

    EYES HERE, JOB SEEKERS FOR TECHNICAL SUPPORT31, ,000 Package200Php GCASH - PASSED EVERY PROCESS500Php GCASH - PASSED FINAL INTERVIEW600Php GCASH - SIGNED JOB OFFERSITE :SILVER CITYBRIDGETOWNEQUALIFICATIONS :AMENABLE TO WORK ON SITEwith atleast 6 MOS TSR/Technical Experience1 YR & UP AMADEUS/SABRE GDS EXPERIENCE2 YRS CALL CENTER EXPERIENCECollege/College...

  • IT Technical Support Specialist

    13 hours ago

    Pasig, National Capital Region, Philippines beBeeTechnical Full time ₱6,000,000 - ₱8,500,000

    Job Title: IT Technical Support SpecialistThis is an exciting opportunity to leverage your technical skills and experience to ensure the smooth operation of our organization's technology infrastructure.The ideal candidate will possess a strong background in IT operations, excellent communication skills, and a proven track record of providing top-notch...

  • Technical Support Specialist

    16 hours ago

    Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱1,080,000 - ₱1,680,000

    Job Title: Technical Support AdvocateA career in technical support offers a challenging and rewarding opportunity to make a real difference in people's lives.This role is ideal for individuals who enjoy problem-solving, are passionate about delivering excellent customer experiences, and have strong communication skills.As a Technical Support Advocate, you...

  • Technical Support Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time $40,000 - $60,000 per year

    JOB DESCRIPTION FOR TECHNICAL ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?We are looking for a Technical Engineer to join our team. The role involves...

  • technical support engineer

    1 week ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time $104,000 - $130,878 per year

    DepartmentBuilding ManagementEmployee TypeProbationaryRole Mission**As aTechnical Support Engineer (Electrical), you will be responsible for developing and implementing standard engineering policies for the Building Management Department ofRobinsons Offices. Your role includes conducting technical evaluations of equipment maintenance, repair, and improvement...

  • technical support specialist

    1 week ago

    Pasig, National Capital Region, Philippines Outsource Accelerator Full time $60,000 - $80,000 per year

    Overview: We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services,...