Technical Support Specialist

18 hours ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱450,000 - ₱675,000
Technical Support Professional

We are seeking a skilled technical professional to provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.

  • Provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.
  • Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions, ensuring data security and compliance with company policies.
  • Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
Required Skills and Qualifications
  • Possess a Degree in Information Technology / Computer Science, or a related field.
  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows, M365, Active Directory, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk) and help desk software (e.g. Freshdesk, Zendesk).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.

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