Customer Service Associate

17 hours ago


Bacoor, Calabarzon, Philippines beBeeSupport Full time $12,000 - $18,000
Customer Support Associate

Job Overview

We are seeking a skilled Customer Support Associate to join our team. As a key member of our support function, you will provide timely and effective assistance to our customers worldwide.

Main Responsibilities

  • Act as the primary point of contact for customer inquiries via chat, email, and phone.
  • Resolve support tickets from initiation to resolution.
  • Evaluate complex issues and escalate them to subject matter experts when necessary.
  • Develop and update support content (FAQs, user guides) based on recurring issues and product updates.
  • Audit and review AI Bot responses to ensure iterative improvements in the support function.

Key Skills and Qualifications

  • Recent graduate or 2+ years in customer solutions, preferably in tech or healthcare.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and organisational abilities.
  • Familiarity with CRM systems and support platforms.
  • Self-motivated and capable of working independently.

Benefits

  • Remote work opportunities with possibility of hybrid work in the future.
  • Learning opportunities from experienced engineers and creatives in a diverse team environment.
  • Potential for career growth and professional development.
  • Chance to contribute to a leading healthtech startup making a global impact.

About Us

We are a dynamic and innovative team dedicated to improving patient care worldwide. Our flat hierarchy prioritizes truth over rank, providing resources for individuals to succeed while offering freedom to do their best work.



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