Customer Service Professional
24 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and professional manner.
- This position involves interacting with customers via various channels to address their inquiries and complaints regarding our products and services.
- You will work collaboratively with different teams to handle customer needs and provide prompt, courteous, and empathetic support.
- Compose personalized responses to customer requests, ensuring accuracy, validity, and completeness of information.
- Triage incoming requests and identify trends in customer issues to inform the wider team.
- Provide accurate, valid, and complete information to customers while demonstrating empathy, courtesy, and professionalism.
- Log, manage, and follow up on all customer support tickets in a timely manner.
- Solve problems, answer product-related questions, troubleshoot, and ensure that issues are properly documented, prioritized, tracked, and resolved.
- Perform ad-hoc tasks as requested by clients.
- Proactively monitor client dashboards and platforms, actively reaching out to customers who need extra support with troubleshooting.
- Educate yourself on new products and services, staying updated on internal and external expectations.
- Identify opportunities for continuous process improvement.
- Deliver service excellence and maximize customer satisfaction.
In return for your expertise and dedication, we offer a competitive compensation package and a dynamic work environment that encourages growth and development.
You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these values.
We are committed to ongoing learning and development, offering training programs and resources to help you excel in your role.
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