Customer Service Training Expert
1 week ago
We are seeking a highly skilled Customer Service/E-Commerce Training Specialist to join our team at Wear The Shield. As a key member of our organization, you will be responsible for developing and delivering technical, procedural, and soft-skills training materials for our employees.
This is a full-time, remote role offering long-term growth within an established organization. While call center training experience is desired, it is not required.
What You'll Do:- Design and deliver engaging training sessions for newly hired agents.
- Conduct one-on-one and group training sessions to ensure seamless onboarding.
- Lead interactive Zoom training sessions focusing on Customer Service best practices.
- Collaborate with our team to create Standard Operating Procedures (SOPs) and develop comprehensive training curricula.
- 1-2 years of experience in Customer Service Training.
- 3-5 years of experience in Business Process Outsourcing (BPO) in the Customer Service Industry.
- 1-2 years of Virtual Assistant experience (preferred).
- Familiarity with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
- Strong knowledge and experience in eCommerce.
- Familiarity with HubSpot, Monday.com, and other CRM tools.
- Experience with Canva, Trainual App, and Loom (desired but not required).
- Exceptional written and verbal communication skills.
- Outstanding coaching, planning, and organizing abilities.
- High attention to detail.
- A personal PC or laptop with an Intel i5, AMD Ryzen 5, or equivalent processor.
- A DSL, Cable, or Fiber internet connection.
- A LAN connection with a minimum speed of 20 mbps.
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Bacolod City, Western Visayas, Philippines Wear The Shield Full timeWe are seeking a Customer Service/E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering long-term growth within an established organization. Call center training experience is desired but not required.Why This Role?Shape our brand narrative...
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