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Support Experience Specialist

3 weeks ago

Bacolod City, Western Visayas, Philippines TORCH SOLUTIONS Full time

In this Support Experience Specialist role at TORCH SOLUTIONS, you will play a critical part in ensuring that our customers receive timely and effective support. Your primary responsibility will be to engage with customers via various channels to provide assistance and resolve issues in a prompt and professional manner.

Key Responsibilities
  • Resolve customer inquiries, concerns, and technical issues via phone, email, and chat.
  • Collaborate with colleagues to achieve service excellence and maintain a positive work environment.
  • Develop and implement solutions to improve customer satisfaction and loyalty.
What We Offer
  • A dynamic and supportive work environment that encourages growth and development.
  • A competitive salary and performance-based incentives that recognize your achievements.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
Requirements
  • A high school diploma or equivalent is required, with prior experience in a customer-facing role being an advantage.
  • You must be available to work a variety of shifts, including evenings, weekends, and holidays, as needed.