
Dynamic Email Operations Specialist
1 day ago
About this role:
The Email Solutions Specialist is a dynamic position that combines multiple functions, making it ideal for those seeking a challenging environment, meaningful responsibilities, and opportunities to contribute and grow professionally.
This role requires a proactive, organized, and effective communicator who can make a significant impact in the position.
Key aspects of this job include supporting an Account Manager in various tasks, assisting with organizing email campaigns, and developing marketing strategies.
Your work will be crucial to the smooth operations of the marketing department and achieving brand goals and company growth.
Job Responsibilities- Help clients set up and optimize email campaigns using our platform.
- Provide guidance on email deliverability best practices, including sender reputation management, authentication (SPF, DKIM, DMARC), and IP management.
- Troubleshoot email-related issues, working with both customers and internal teams to resolve technical problems.
- Educate customers on email compliance standards (CAN-SPAM, GDPR, etc.).
- Collaborate with product and development teams to improve platform features and address client feedback.
- Create and manage visual email automation workflows within the chosen email platform, as well as in Google Slides, Vibe, or any other collaborative tool.
- Conduct training sessions and create documentation to enhance user adoption and success.
- Monitor email performance metrics and recommend strategies to improve engagement and deliverability.
- 2+ years of experience in email operations, deliverability, or a related role at a SaaS company or digital agency.
- Strong understanding of IP management, email authentication protocols (SPF, DKIM, DMARC), and sender reputation.
- Familiarity with email marketing platforms, ESPs, and SMTP relay services.
- Experience troubleshooting email deliverability issues and working with ISPs or anti-spam services.
- Knowledge of email compliance regulations (CAN-SPAM, GDPR).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work cross-functionally with customer support, product, and development teams.
- Strong problem-solving skills and attention to detail.
- Monthly Company Bonus Program
- Paid Vacation Leave
- Holiday Bonus
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