Healthcare Quality Assurance Director
1 day ago
GGIS Services is a dynamic and supportive team that prides itself on delivering exceptional quality assurance in the healthcare BPO industry.
SalaryWe offer a competitive salary range of PHP 100,000 - 150,000, based on your previous pay and client approval.
Job DescriptionWe are seeking a seasoned QA Manager to lead and manage our Quality Assurance (QA) function for our Healthcare BPO account. As a key member of our team, you will be responsible for developing and implementing QA strategies and processes to ensure compliance with industry standards.
You will conduct regular audits, assessments, and provide feedback to teams for continuous improvement. Your role will also involve working closely with the operations team to maintain high service levels and client satisfaction.
In addition, you will analyze performance metrics and provide data-driven insights for process optimization. Ensuring adherence to client-specific requirements and best practices in healthcare services is also an essential aspect of this role.
Your expertise will be utilized to collaborate with internal teams to resolve issues and identify opportunities for process improvements.
Required Skills and Qualifications- A valid PHRN or USRN license is mandatory
- At least 4-5 years of experience as a QA Manager in a Healthcare account in the BPO industry
- Strong knowledge of healthcare BPO operations, processes, and compliance standards
- Excellent leadership, communication, and problem-solving skills
- Detail-oriented, proactive, and able to work with minimal supervision
- Willingness to work onsite in Ortigas and amenable to a graveyard shift
Career growth opportunities in a rapidly growing industry
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