Senior Quality Assurance Manager for Healthcare BPO
1 month ago
We are seeking a seasoned Quality Assurance Manager to lead our healthcare operations in Ortigas, Metro Manila. As a key member of our team, you will be responsible for ensuring the highest quality of service for our healthcare clients.
About the Role:
The Quality Assurance Manager will oversee the QA function for our healthcare account, developing and implementing strategies to ensure compliance with industry standards. You will conduct regular audits, assessments, and provide feedback to teams for continuous improvement. Your strong leadership skills will enable you to work closely with the operations team to maintain high service levels and client satisfaction.
Key Responsibilities:
- Lead and manage the Quality Assurance (QA) function for the Healthcare BPO account
- Develop and implement QA strategies and processes to ensure compliance with industry standards
- Conduct regular audits, assessments, and provide feedback to teams for continuous improvement
- Work closely with the operations team to maintain high service levels and client satisfaction
- Analyze performance metrics and provide data-driven insights for process optimization
Requirements:
- Must possess a valid PHRN or USRN license
- At least 4-5 years of experience as a QA Manager in a Healthcare account in the BPO industry
- Strong knowledge of healthcare BPO operations, processes, and compliance standards
- Excellent leadership, communication, and problem-solving skills
- Detail-oriented, proactive, and able to work with minimal supervision
Benefits:
- Competitive salary range of PHP 100,000 - 150,000 based on previous pay and client approval
- Opportunity to work with a dynamic and supportive team
- Career growth opportunities in a rapidly growing industry
About Us:
GGIS Services is a leading provider of business process outsourcing solutions. We are committed to delivering high-quality services to our clients while fostering a collaborative and inclusive work environment.
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