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Service Industry Team Lead

3 weeks ago

Angeles City, Central Luzon, Philippines Jollibee Group Full time

About Jollibee Group: We are a leading fast-food chain with a commitment to providing excellent customer service and quality food. Our restaurants are designed to provide a welcoming atmosphere for customers to enjoy our products.

Job Summary: We are seeking a highly skilled Restaurant Manager to join our team and lead the restaurant's operations, ensuring exceptional customer experiences and achieving business objectives.

Responsibilities:

  1. Lead a team of staff, providing coaching and development opportunities to enhance their skills and performance.
  2. Monitor sales and profitability, identifying areas for improvement and implementing strategies to drive business growth.
  3. Collaborate with other departments to ensure seamless communication and effective problem-solving.
  4. Ensure compliance with all government requirements and company operating standards.

Requirements:

  • Bachelor's Degree in Food, Hotel, and Restaurant Management or Administration.
  • 3-4 years of leadership experience in a service-oriented industry.
  • Strong customer service skills and ability to manage conflict resolution.
  • Ability to work in a fast-paced environment and adapt to changing situations.