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Food Service Team Lead
3 weeks ago
The Customer Management Specialist at Jollibee Group of Companies plays a pivotal role in enhancing customer experiences across our restaurants. This position requires a dedicated individual who can analyze customer feedback, identify trends, and implement strategies to improve overall satisfaction.
Key Responsibilities- Analyze customer feedback, sales data, and market trends to inform business decisions.
- Collaborate with cross-functional teams to develop and implement customer-centric initiatives.
- Develop and maintain positive relationships with customers, resolving issues promptly and efficiently.
- Stay up-to-date with industry developments, best practices, and emerging trends to continually enhance customer experiences.
- Promote a culture of excellent customer service throughout the organization.
- Bachelor's Degree in Business Administration, Marketing, or a related field.
- At least 1-2 years of experience in customer-facing roles, preferably in the foodservice industry.
- Demonstrated ability to analyze data, identify patterns, and make informed recommendations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Familiarity with customer relationship management tools and technologies.
