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Customer Service Team Manager

2 weeks ago

Angeles City, Central Luzon, Philippines PrimeSync Solutions Full time
About the Job

We are looking for an experienced Team Leader to join our remote team at Prime Sync Solutions. The successful candidate will have a background in the BPO industry and excellent leadership skills.

Job Description:

  1. Lead a team of customer service representatives and provide guidance and support.
  2. Monitor team performance and identify areas for improvement.
  3. Handle complex customer inquiries and resolve issues.
  4. Collaborate with management to implement process improvements.

Requirements:

  1. Minimum 3 years of experience as a Team Leader in a BPO or similar environment.
  2. Candidates must be from the Philippines.
  3. Excellent leadership, communication, and problem-solving skills.

Benefits:

  1. Professional development opportunities.
  2. Chance to grow your career.