Network Infrastructure Specialist

2 days ago

Cavite City, Calabarzon, Philippines beBeeEngineer Full time ₱900,000 - ₱1,200,000
Network Operations Center Engineer

This is an exciting opportunity to join our team as a Network Operations Center (NOC) Engineer. In this role, you will serve as the front line for alerts and requests, working closely with our multinational team of NOC engineers to address issues with end-user devices, cloud technologies, and basic network troubleshooting.

The ideal candidate will have a strong background in IT, with experience in server infrastructure support, networking, and circuits. You will be responsible for resolving alerts and requests, communicating with vendors and customers, and coordinating maintenance and after-hours repair.

We are looking for someone who is passionate about delivering consistently positive experiences to our customers. If you have a strong diagnostics toolkit, excellent communication skills, and a commitment to excellence, we want to hear from you

Responsibilities:
  • Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
  • Resolve requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding.
  • Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
  • Projects, as assigned by managers, for the NOC and Support teams.
  • Documentation, maintaining knowledge base, new articles, and content improvements.
Requirements:
  • Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
    • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies
    • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
  • E-Mail Technologies
    • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Proofpoint, Mimecast, Global Relay
  • Networking
    • Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
  • Security
    • o Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
  • Great communicators, able to speak at a conversational English level
  • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
  • Passionate about delivering consistently positive experiences to our customers
  • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue
Desirable Qualities:
  • Experience working in an MSP/Consultancy environment
  • Experience with related tools such as OpsGenie, PageR Duty, PRTG; Scripting with PowerShell, Automate Script, and Azure Functions.
  • Strong knowledge around RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix
  • Able to design monitors to look for problem conditions in customer environments.
  • Able to design scripts to address faults automatically.
  • A degree in a relevant field (Computer Science/Computer Engineering)
  • Certifications such as CompTIA A+, Server+, Network+ or similar
Benefits:

We offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

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