Strategic Renewals Specialist

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeRenewal Full time $80,000 - $120,000
Job Title: Renewals Manager

Are you a strategic thinker who excels in managing day-to-day customer relationships? Do you have a passion for driving recurring revenue and software asset management? We're seeking an experienced Renewals Manager to join our team.

This is a challenging yet rewarding role that requires strong communication and problem-solving skills. As a Renewals Manager, you'll work closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.

Key Responsibilities:
  • Develop and implement effective renewal strategies to drive retention and loyalty
  • Work closely with customers to understand their needs and provide solutions to meet those needs
  • Collaborate with cross-functional teams to ensure smooth onboarding of new customers
  • Proactively identify at-risk accounts and take appropriate action to mitigate risk
  • Ensure positive customer experiences by proactively managing and growing customer relationships
Requirements:
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
  • Knowledgeable in privilege access management and cybersecurity best practices
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
  • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients
  • Ability to understand high-level technical aspects of the product and provide business and technical solutions to help customers optimize use of solution
  • Competency with Salesforce and Customer Success Management platforms
  • Excellent verbal and written communication skills
What We Offer:

We offer a competitive salary and bonus program, excellent benefits including medical, dental, and vision insurance, pension/retirement matching, comprehensive life insurance, employee assistance program, generous discretionary time off, and paid company holidays.

At our company, we believe in investing in our employees' growth and well-being. We provide opportunities for career advancement, ongoing training and development, and a collaborative work environment.

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