Digital Transformation Technical Support Lead

2 days ago


Pasay, National Capital Region, Philippines beBeeTechnical Full time $80,000 - $110,000
Job Overview

Unlock the value of smart grid systems by delivering innovative software solutions and exceptional customer service to utility companies and their customers.

Manage a team to deliver outstanding customer experiences, handle escalations, and drive operational efficiency.

Key Responsibilities
  • Lead and motivate a technical support team
  • Handle complex customer support requests
  • Administer and optimize enterprise software platforms
  • Collaborate across departments to resolve challenging issues
Requirements
  • 8+ years of experience in production environments
  • 5+ years of SQL and team leadership expertise
  • Strong background in Linux, networking protocols, firewalls, VPNs, and relational databases (Oracle/PostgreSQL)
Nice-to-Haves
  • Enterprise software administration experience
  • Knowledge of programming languages such as Java, JSP, or JavaScript
  • Industry experience in utility services or smart grid technology


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