Expert Technical Support Specialist
2 days ago
We are a fast-growing organization with over 900 professionals in 150 countries, serving more than 3 million customers.
We provide tools that help individuals and small businesses succeed online faster and easier.
Our culture is guided by 10 key principles and our formula for success is customer obsession, innovative products, and talented teams.
About the Role
This isn't a place for those who seek comfort in routine. It's for those ready to excel in the unexpected.
The ideal candidate will care deeply about their work, find purpose in making online success possible for anyone, own their growth, continuously learning and improving themselves.
They will approach problems critically, proposing solutions driven by curiosity and creativity.
Adaptability, resilience, and resourcefulness are key qualities we look for in our team members.
In this role, you will:
- Provide expert support on our products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
- Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
- Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
- Enhance our AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
- Keep updated on our product updates, services, features, and the latest web hosting technologies to assist customers effectively.
- Proactively identify and implement improvements to your work, team and department.
Key Requirements
- Fluent in English (C1 or native), written and spoken.
- Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
- Exceptional communication skills.
- Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).
What Makes You Stand Out
- Advanced understanding of web hosting technologies, server management, and performance optimization.
- Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
- Experience contributing to or improving AI-powered systems.
Your Benefits
- Personal Growth: We provide limitless learning opportunities, global conferences, feedback culture, digital libraries and industry-leading subscriptions.
- Autonomy & Responsibility: Enjoy the flexibility to contribute from home with weekly rotating timelines.
- Wellness Simplified: Your health comes first with company-provided sick days and recharge leave.
- Recognition: Recognize hard work with company events and milestone gifts for weddings, new parenthood, and graduations.
-
Technical Support Specialist
2 days ago
General Santos, Soccsksargen, Philippines beBeeCustomer Full time $40,000 - $60,000Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist.As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, and chat. Your primary goal will be to ensure that customers receive timely and effective solutions to their technical...
-
Technical Support Specialist
2 days ago
General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000Technical Support SpecialistThis is a challenging and rewarding role for a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing advanced technical support in resolving escalated issues from Level 1 support.This role requires a strong technical background, excellent...
-
Technical Support Expert
2 days ago
General Santos, Soccsksargen, Philippines beBeeCustomer Full time $40,000 - $60,000A Customer Experience Specialist role at our company offers a unique opportunity to deliver exceptional service to clients while driving business growth.We are a global organization committed to connecting diverse individuals with shared values to create positive impact.Our team of experts works together to provide innovative solutions and exceed client...
-
Technical Support Specialist
2 days ago
General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱600,000 - ₱800,000Job OverviewThe Software Support Specialist II role involves providing expert assistance to partners in resolving product issues or questions. This position collaborates with cross-functional teams to troubleshoot, resolve, and document complex problems, ensuring a seamless experience for partners using our products.This demanding role requires individuals...
-
Cloud-Based Support Expert
2 days ago
General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱400,000 - ₱800,000Technical Support SpecialistWe are seeking a skilled and experienced Technical Support Specialist to join our team. As a key member of our support organization, you will play a critical role in providing high-quality technical assistance to our clients and ensuring the successful deployment and operation of our cloud-based solutions.As a Technical Support...
-
Technical Support Specialist
2 days ago
General Santos, Soccsksargen, Philippines beBeeExpert Full time $60,000 - $80,000Role OverviewWe are seeking a skilled professional to provide expert support and guidance to our customers.The ideal candidate will have a strong understanding of web hosting technologies, including domains, DNS, emails, control panels, and website troubleshooting. They will also possess exceptional communication skills and the ability to adapt quickly in a...
-
Technical Support Specialist
2 days ago
General Santos, Soccsksargen, Philippines beBeeTechnical Full time $50,000 - $65,000Job Title: Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for ensuring the security, stability, and efficiency of our IT infrastructure.
-
Senior Technical Support Expert
2 days ago
General Santos, Soccsksargen, Philippines beBeeCryptotechnician Full time ₱25,000 - ₱35,000Technical Support Specialist RoleOur organization is seeking an experienced Technical Support Analyst/Specialist to join our team of diverse and talented technical support professionals.This role offers the opportunity to explore emerging technologies in the high-demand Crypto/Blockchain industry and contribute to the development of our working methods...
-
Expert Technical Support Professional
2 days ago
General Santos, Soccsksargen, Philippines beBeeProfessionalism Full time $5,000 - $5,500Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will provide top-notch technical assistance to customers via multiple channels such as chat, phone, and email.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in...
-
Remote Technical Support Expert
2 days ago
General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱3,000,000 - ₱5,000,000Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team. As a key member of our support function, you will play a vital role in delivering exceptional technical and functional support to our customers.Job ResponsibilitiesProvide top-tier support by resolving customer queries on product configuration, reporting, and...
